Home PageTerms & conditions

Terms & Conditions

Welcome to Sleepycozy Ltd.

By using this website, registering as a customer or placing an order, you are agreeing to the following terms and conditions.

1.‘Sleepycozy’, ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Mill Barn, Tripp Hill Farm Buildings, Fittleworth, West Sussex, RH20 1ER. Our company registration number is 3943231 and our VAT number is 136917200. The term ‘you’, ‘the customer’ refers to the user or viewer of our website. The content of this website is subject to change without notice.

2. Orders will usually be processed on the next working day and sent first class (1-5 working days) where possible. If this is not possible we will contact you with delivery information and the option to cancel your order. In the event that your order is ‘out of stock’ or if we are unable to process your order or obtain autherisation for your payment, we will contact you. We reserve the right to reject any offer to purchase by you, or to change the prices of any products, at any time. Sleepycozy will not be liable to you for any delay caused by third parties that are beyond our control eg. as a result of a postal strike or delay. The customer must read the descriptions of each product in order to be aware of all details relating to the product. You should inspect the products on arrival and check that everything specified in your order is included. We will assume that you have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in accordance with your cancellation right and / or you return the goods in accordance with our returns policy. If you fail to do this, we will not be obliged to accept your rejection of the goods at a later date.

3. Returns and refunds: Please email us, sales@sleepycozy.com, within 30 days of receipt if you are not satisfied with your order otherwise we will not be able to refund/exchange your item. We will not be able to refund an item that is damaged after receipt or not returned in the same condition as it was received by you. We can not refund return shipping charges but will fully refund the cost of the item to the same account used to make the original purchase.

4. In general this website contains material which is owned by or licensed to Sleepycozy Ltd. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of this material is prohibited other than in accordance with our copyright notice. We may collect information (such as email addresses) from visitors using this site but we will not sell or pass on this information to third parties. Great care is taken to ensure that the content of this website is accurate, complete and suitable but we, nor any third party cannot be held responsible for any mistakes that may arise and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We try our best to ensure that our website is free from viruses but can not be held responsible for any damage caused to your computer whilst using this site. We may include links to other websites but have no responsibility for the content of these linked websites.

5. This disclaimer is subject to the laws of England, Northern Ireland, Scotland and Wales. If you have any queries relating to these terms and conditions, do not hesitate to email us at sales@sleepycozy.com.